Students are entitled to a cash refund if:

• A teacher has missed a class and did not make up for it
• Tanzeel System created issues and the classroom application wasn't working and an alternative was not made available to the students
• If the system billed an incorrect amount.

If you have faced any of the above issues, please create a support ticket and indicate that you'd like a refund. Our support team will verify your request and take immediate actions.

Cash refunds will be made to the corresponding credit cards.

Important note: The new Tanzeel system is designed to deal with some of the common refund related claims. As such we have implemented a credit system whereby a student receives credits toward future classes by default. Students however have the right to request refund in actual cash amount and we will oblige accordingly.

We do not issue cash refunds for reduction in number of classes or cancellations - if you have already been charged at the beginning of the month and decide to reduce # of classes later on or cancel classes altogether. In both cases you will receive automatic credits and it will be available for future usage.