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New Tanzeel System
Child/Secondary User Account
What can a Child/Secondary user do in the new Tanzeel system?
What functions aren't allowed for Child/secondary user accounts?
How can a child attend his/her classes?
How do I log into a child's account?
How do I manage my children/secondary users account?
See all 6 articles
System Rules & Policies
Rescheduling Rules & Policies for Newly enrolled students
Rescheduling Rules & Policies for existing students
Billing related rules/policies
Student age related rules/policies
How can children attend their classes?
I'm a parent, how do I access my child's class links?
How do I start the class?
Are there permanent links/rooms for classes (like Zoom)?
Can I use my mobile or tablet for classes?
See all 12 articles
Adult / Primary User Account
What can a Primary User account holder do (that secondary users can't)?
Can a parent access links to their children's classes?
Registration, Enrollment, Rescheduling
Account Creation & Enrollment
How do I make an account?
How do I enrol for one class/week?
How do I enrol for multiple classes/week?
How do I cancel my classes (for adult student)?
How do I cancel children / secondary user's classes?
See all 6 articles
How do I reschedule classes?
How do I change my child's class timings?
When can I reschedule classes?
How often can I reschedule classes?
How do I add new classes for my child / secondary user?
How do I switch to a different teacher?
I'm having some issues with my teacher, can I switch to another teacher?
What happens to my previous payment when I'm switched to a new teacher?
Children & Family members enrolment
How do I enrol a child?
How many children can I enrol?
Can I enrol my parents / siblings/ relative under my account?
How will I be billed if I have dependents enrolled under my account?
Billing, Fees, Refunds, Credits
How are monthly fees calculated?
What's an average monthly fee?
Is there a free first class?
Is there a discount?
Where do my payments / fees go?
When will I be billed for first month of classes?
How often will I be billed?
Do I have to pay for extra classes I add after I'm billed on the first of the month?
How do I get refunds?
What's the refund & Make up / Replacement class policy?
My teacher missed classes, do I get a refund?
Types of Refunds
Refund for incorrect Billing
What is a "credit"?
How does the credit system work?
My payment failed, what do I do now?
My Credit/Debit card expired, how do I update information?
I was not charged for classes...
I was overcharged
How long is a class?
What is the class format?
Will the teacher recite and let me repeat after him/her?
Will I have homework?
What is the duration of each class?
Do I get a male or a female teacher?
What is the cost of each class?
How will the teacher contact me for my first class?
What materials do I need to have with me for my class?
See all 16 articles
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