Trial Classes 12

• How Long Is A Trial Class?
• How Do I Know If My Trial Class Is Confirmed?
• Do I Need To Contact The Teacher?
• How do I reschedule a trial class? (Adult student)
• How do I reschedule a trial class (Parents managing children's account)

View all 12

Account Creation & Enrollment 6

• How do I make an account?
• How do I enrol for PAID classes? (Parents enrolling for children/family members)
• How do I enrol for PAID classes? (Adult students enrolling after trial class)
• How do I cancel my classes (for adult student)?
• How do I cancel children / secondary user's classes?

View all 6

Rescheduling 5

• How do I reschedule classes?
• How do I change my child's class timings?
• When can I reschedule classes?
• How often can I reschedule classes?
• How do I add new classes for my child / secondary user?

Switching Teachers 3

• How do I switch to a different teacher?
• I'm having some issues with my teacher, can I switch to another teacher?
• What happens to my previous payment when I'm switched to a new teacher?

Children & Family members enrolment 4

• How do I enrol a child?
• How many children can I enrol?
• Can I enrol my parents / siblings/ relative under my account?
• How will I be billed if I have dependents enrolled under my account?

Child/Secondary User Account 6

• What can a Child/Secondary user do in the new Tanzeel system?
• What functions aren't allowed for Child/secondary user accounts?
• How can a child attend his/her classes?
• How do I log into a child's account?
• How do I manage my children/secondary users account?

View all 6

System Rules & Policies 4

• Rescheduling Rules & Policies for Newly enrolled students
• Rescheduling Rules & Policies for existing students
• Billing related rules/policies
• Student age related rules/policies

Classroom Application 12

• How can children attend their classes?
• I'm a parent, how do I access my child's class links?
• How do I start the class? How to attend classes on Tanzeel System?
• Are there permanent links/rooms for classes (like Zoom)?
• Can I use my mobile or tablet for classes?

View all 12

Adult / Primary User Account 2

• What can a Primary User account holder do (that secondary users can't)?
• Can a parent access links to their children's classes?

Class Fees 7

• How are monthly fees calculated?
• What's an average monthly fee? (Students enrolled before Aug 27, 2021)
• Is there a discount?
• Where do my payments / fees go?
• What's an average monthly fee? (Students enrolled AFTER Aug 27, 2021)

View all 7

Billing 3

• When will I be billed for first month of classes?
• How often will I be billed?
• Do I have to pay for extra classes I add after I'm billed on the first of the month?

Refunds 5

• How do I get refunds?
• What's the refund & Make up / Replacement class policy?
• My teacher missed classes, do I get a refund?
• Types of Refunds
• Refund for incorrect Billing

Credit 2

• What is a "credit"?
• How does the credit system work?

Payment issues 4

• My payment failed, what do I do now?
• My Credit/Debit card expired, how do I update information?
• I was not charged for classes...
• I was overcharged

Tanzeel Classes 5

• How long is a class?
• What is the class format?
• Will the teacher recite and let me repeat after him/her?
• Will I have homework?
• Is My Class Weekly?

FAQs 16

• What is the duration of each class?
• Do I get a male or a female teacher?
• What is the cost of each class?
• How will the teacher contact me for my first class?
• What materials do I need to have with me for my class?

View all 16