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Knowledge base
Registration, Enrollment, Rescheduling
Trial Classes
12
How Long Is A Trial Class?
How Do I Know If My Trial Class Is Confirmed?
Do I Need To Contact The Teacher?
How do I reschedule a trial class? (Adult student)
How do I reschedule a trial class (Parents managing children's account)
View all 12
Account Creation & Enrollment
6
How do I make an account?
How do I enrol for PAID classes? (Parents enrolling for children/family members)
How do I enrol for PAID classes? (Adult students enrolling after trial class)
How do I cancel my classes (for adult student)?
How do I cancel children / secondary user's classes?
View all 6
Rescheduling
5
How do I reschedule classes?
How do I change my child's class timings?
When can I reschedule classes?
How often can I reschedule classes?
How do I add new classes for my child / secondary user?
Switching Teachers
3
How do I switch to a different teacher?
I'm having some issues with my teacher, can I switch to another teacher?
What happens to my previous payment when I'm switched to a new teacher?
Children & Family members enrolment
4
How do I enrol a child?
How many children can I enrol?
Can I enrol my parents / siblings/ relative under my account?
How will I be billed if I have dependents enrolled under my account?
New Tanzeel System
Child/Secondary User Account
6
What can a Child/Secondary user do in the new Tanzeel system?
What functions aren't allowed for Child/secondary user accounts?
How can a child attend his/her classes?
How do I log into a child's account?
How do I manage my children/secondary users account?
View all 6
System Rules & Policies
4
Rescheduling Rules & Policies for Newly enrolled students
Rescheduling Rules & Policies for existing students
Billing related rules/policies
Student age related rules/policies
Classroom Application
12
How can children attend their classes?
I'm a parent, how do I access my child's class links?
How do I start the class? How to attend classes on Tanzeel System?
Are there permanent links/rooms for classes (like Zoom)?
Can I use my mobile or tablet for classes?
View all 12
Adult / Primary User Account
2
What can a Primary User account holder do (that secondary users can't)?
Can a parent access links to their children's classes?
Billing, Fees, Refunds, Credits
Class Fees
7
How are monthly fees calculated?
What's an average monthly fee? (Students enrolled before Aug 27, 2021)
Is there a discount?
Where do my payments / fees go?
What's an average monthly fee? (Students enrolled AFTER Aug 27, 2021)
View all 7
Billing
3
When will I be billed for first month of classes?
How often will I be billed?
Do I have to pay for extra classes I add after I'm billed on the first of the month?
Refunds
5
How do I get refunds?
What's the refund & Make up / Replacement class policy?
My teacher missed classes, do I get a refund?
Types of Refunds
Refund for incorrect Billing
Credit
2
What is a "credit"?
How does the credit system work?
Payment issues
4
My payment failed, what do I do now?
My Credit/Debit card expired, how do I update information?
I was not charged for classes...
I was overcharged
Classes
Tanzeel Classes
5
How long is a class?
What is the class format?
Will the teacher recite and let me repeat after him/her?
Will I have homework?
Is My Class Weekly?
General
FAQs
16
What is the duration of each class?
Do I get a male or a female teacher?
What is the cost of each class?
How will the teacher contact me for my first class?
What materials do I need to have with me for my class?
View all 16
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